Due to the type of products we sell, we cannot accept returns. Most of our products are for bath and body and we cannot guarantee the quality of our products once they have been shipped. We do not accept returns due to allergic reactions to our products. We have pages listing the ingredients we use so you may be aware of any ingredients that may cause sensitivities. All of our products have labels listing every ingredient used. Please don't hesitate to e-mail us with a request for ingredients of a particular item. Feel free to contact us to order samples if you are unsure about any possible reactions.
In the event that a product is defective, you must let us know within 48 hours of receiving your order either by e-mailing us or phoning (207) 212-4032 (leave a message if necessary). We will not accept returns on defective products unless you have contacted us first. You must send the product back to us for inspection. If the product is deemed defective we will either ship you a new product or issue you store credit. We will add the cost of shipping the product back to us either in additional product or added to your store credit. We cannot refund the original shipping fees. Please keep a record of your shipping information in the event of loss of returned merchandise. We are not responsible for merchandise that does make it back to us.
If your order was damaged by the shipping company, you will have to take it up with them. You must keep all boxes and wrappings as the post office or UPS/FedEx will need to inspect it. Please do not use any product until inspected by the shipping company. Back to Policies.
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