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Frequently Asked Questions

(If you do not find an answer to your question here, please send an e-mail to questions@mainelysoap.com and we will reply within 24 hours)

  1. How do I pay for my merchandise?
  2. Do you accept checks?
  3. Do you charge sales tax?
  4. Is my credit card information safe?
  5. How long will it take to receive my merchandise?
  6. Do you ship internationally?
  7. How do you handle returns?
  8. What if I need to cancel my order?
  9. What are your shipping fees?
  10. Do you have a minimum order requirement?
  11. What if an item is out of stock?
  12. What if my credit card is declined?

How do I pay for my merchandise?
We accept Visa/Mastercard and Discover. Our site offers maximum security but we do realize some people are not comfortable with entering their credit card information online. If this is the case, we give you the option of phoning (207) 212-4032 in your order to us. If no one is available to take your call, please leave your name and phone number and we will call you back as soon as we get your message. If ordering by phone, please do not add items to the shopping cart. Simply have all information at hand including items and scent descriptions (if applicable) along with your choice of method of payment and your shipping address. After processing your order we will either e-mail or phone you to inform you of the correct total of your order including shipping and sales tax (for Maine residents only) for your approval before we charge your credit card. If you want to pay by check or money order please see next question.

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Do you accept checks?
Although it is a longer process, we want to give you the opportunity to pay by check. To do so, please do not add items to the shopping cart. Simply e-mail Mainely Soap with the following information, making sure to use 'Order' in the subject line of the e-mail.
State the items you wish to order. Please make sure to include your fragrance selection if applicable.
Tell us your shipping address. We will then e-mail you an invoice with the total amount due, including shipping and sales tax (for Maine residents only), and we will give you the address to send your payment. We cannot ship your order until payment has been received and cleared.

Do you charge sales tax?
We are required by law to collect 5% tax for Maine residents only.

Is my credit card information safe?
Yes! This site uses a Secure Socket Layer (SSL) for processing orders. The SSL encrypts all of your private information to ensure complete protection of your personal data.

How long will it take to receive my merchandise?
We do everything possible to ensure that your order is processed within 48 hours of receiving it. UPS/FedEx may take anywhere between 4 to 7 days for delivery. During the holidays that time may increase. Since we have no control over the merchandise once it is shipped, please allow 1 to 2 weeks for delivery. We can provide you with a tracking number so you will be able to see its arrival.

Do you ship internationally?
Yes. Please specify shipping method in the comments section with your order.

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How do you handle returns?
Unfortunately, we do not accept returns due to the nature of our products. Please see our Return Policy for details about defective products and products damaged during shipping.

What if I need to cancel my order?
We try to begin processing orders very quickly. If you need to cancel an order please contact us by e-mail or phone (207) 212-4032 within 3 hours of placing your order.

What are your shipping fees?
We charge actual shipping fees to send your order. We will e-mail you the total cost of your order including shipping fees and we will not charge your credit card until the order is packed and ready to ship. Please see our Shipping Policy page for further details.

Do you have a minimum order requirement?
No, there is no minimum when you shop with us. Although there is no minimum requirement, you should know that on a small order the shipping fee might be as much if not more than the item itself.

What if an item I ordered is out of stock?
We will e-mail you immediately and you may decide if you want to replace it with another item. We do not take 'back orders' but you may request to be notified by e-mail when the item becomes available again.

What if my credit card is declined?
We will not be responsible for delays in processing orders due to declined credit cards. If your credit card is declined, we will contact you by e-mail to notify you of the problem as soon as possible.

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